Privacy Policy

This Privacy Policy describes how lemon-casino, operating through the website lemon-casino-ca.com, collects, uses, protects, and discloses your personal data. It applies to all players and visitors of our website located in Canada (CA). This policy is effective as of November 6, 2025, and outlines our practices to ensure compliance with all applicable privacy laws and industry standards.

Who We Are

OBSERVE: lemon-casino is operated by Orange Entertainment B.V., a company incorporated under the laws of Curaçao, with its registered office at Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao. Company Registration Number: 158249. The company holds Online Gaming License OGL/2025/1111/0488, valid until December 31, 2025, issued by the Curaçao Gaming Authority (CGA).

Data Protection Contact: For all matters concerning the processing of your personal data, you may contact our Data Protection Officer (DPO) at [email protected]. General inquiries can also be directed to [email protected]. Please reference "Privacy Inquiry" in your subject line.
Physical Address: Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao.

What Personal Data We Collect

OBSERVE: To operate lemon-casino-ca.com and provide gaming services, we collect the following categories of personal data:

Personal Identification Data: Full name, date of birth, residential address, email address, and telephone number as required for account creation and verification.
Technical Data: IP address, browser type, device identifiers, operating system, access times, and website usage logs to ensure service integrity and security.
Payment and Financial Data: Payment method details, transaction history, and withdrawal information required for processing deposits and withdrawals.
Behavioral and Usage Data: Game play history, betting records, clickstream data, and account preferences to enhance user experience and fraud detection.
Cookies and Tracking Technologies: Session and persistent cookies, third-party analytics cookies, and similar technologies for site functionality and analytics. See the "Cookies & Tracking Technologies" section for more detail.

Legal Basis for Processing

OBSERVE: lemon-casino processes your personal data strictly in accordance with applicable Canadian laws and the requirements of the Curaçao Gaming Authority.

User Consent: We collect and process certain data based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of processing prior to withdrawal.
Contract Fulfillment: Processing is necessary for the performance of our contract with you, including account management, provision of gaming services, and processing of payments.
Legitimate Interests: We process data to prevent fraud, enhance site security, conduct analytics, and improve our services, provided such interests are not overridden by your fundamental rights and freedoms.
Legal and Regulatory Obligations: We process data to comply with anti-money laundering (AML), know your customer (KYC), and reporting obligations under applicable gaming and financial regulations.

REFLECT: All processing activities are documented and subject to regular review to ensure ongoing compliance.

Purpose of Processing

We use your personal data for the following purposes:

Provision of Services: To create and manage your account, process transactions, and enable participation in online gaming activities.
Service Improvement: To monitor, analyze, and enhance our website's functionality and user experience.
Marketing Communications: To send promotional emails, newsletters, and offers, subject to your explicit consent, with clear opt-out mechanisms provided.
Analytics: To conduct data analysis and research for business intelligence, provided such processing is in compliance with applicable laws.
Fraud Prevention and Security: To verify identity, prevent fraudulent activity, enforce our Terms and Conditions, and protect the integrity of our platform.

Disclosure & Sharing

OBSERVE: Your personal data may be disclosed only as necessary and with appropriate safeguards:

Payment Service Providers: To process deposits and withdrawals, your information may be shared with authorized and regulated payment processors.
Technical and Operational Service Providers: Data may be disclosed to vendors providing IT, cloud hosting, analytics, customer support, and security services under strict contractual obligations.
Regulatory Authorities: We may share data with the Curaçao Gaming Authority, Canadian regulatory bodies, and law enforcement agencies as required by law or regulatory obligations.
Affiliates and Marketing Partners: With your consent, select data may be shared with advertising networks and affiliates for targeted marketing purposes.

REFLECT: All third parties are contractually obliged to ensure data confidentiality and process your personal data only as necessary for the specified purposes.

International Transfers

OBSERVE: Your personal data may be transferred and processed outside of Canada, including in Curaçao and other jurisdictions where our data hosting or service partners operate.

Protection Measures: We implement appropriate safeguards for international transfers, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission where applicable;
- Data Processing Agreements with all third-party service providers;
- Ongoing due diligence to ensure data protection standards are maintained.
User Notification: You will be informed of any material changes to international data transfer practices and provided with mechanisms to exercise your rights.

Regional Compliance Note: All transfers comply with Canadian privacy regulations and relevant international standards.

Data Retention

OBSERVE: Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with regulatory obligations.

Account Data: Retained for up to five (5) years after account closure or last activity, in accordance with AML/KYC requirements and applicable gaming regulations.
Transaction Data: Retained for at least five (5) years for auditing and regulatory compliance purposes.
Behavioral and Analytics Data: Retained for a maximum of two (2) years unless anonymized for statistical purposes.
Deletion Criteria: Data is securely deleted or anonymized when no longer required or upon user request, subject to any overriding legal obligations.

REFLECT: All retention periods are periodically reviewed and updated to align with legal and business requirements.

Your Rights

OBSERVE: In accordance with the General Data Protection Regulation (GDPR), applicable Canadian privacy laws, and relevant international standards, you are entitled to exercise the following rights:

Access: Request confirmation as to whether your personal data is processed and obtain a copy of such data.
Rectification: Request correction of inaccurate or incomplete personal data.
Erasure ("Right to be Forgotten"): Request deletion of your personal data where legally permissible.
Restriction of Processing: Request temporary suspension of processing under certain circumstances (e.g., contested accuracy or objection).
Objection: Object to processing based on legitimate interests, including profiling for direct marketing.
Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
Withdrawal of Consent: Withdraw your consent for marketing communications at any time without affecting previous processing.

How to Exercise Your Rights

Submit your request via email to [email protected] with the subject "Privacy Rights Request".
We will respond to your request within thirty (30) days of receipt, free of charge, unless the request is manifestly unfounded or excessive.
Should you wish to escalate your complaint, you may contact the Office of the Privacy Commissioner of Canada or relevant supervisory authorities in your jurisdiction.

Regional Compliance Note: lemon-casino-ca.com aligns user rights with Canadian privacy regulations and international standards. Additional rights may apply depending on your province or jurisdiction.

Cookies & Tracking Technologies

OBSERVE: lemon-casino-ca.com uses cookies and similar tracking technologies to ensure optimal site functionality and enhance your user experience.

Types of Cookies:
- Session Cookies: Temporary cookies deleted upon browser closure; essential for secure logins and navigation.
- Persistent Cookies: Remain on your device for a set period; used to remember preferences and improve convenience.
- Third-Party Cookies: Placed by analytics or advertising partners for site analytics and targeted marketing, subject to your consent.
Purposes: Functional operation, analytics for service improvement, and personalized advertising (with opt-in consent).
Cookie Management: You may manage or disable cookies via your browser settings or, where available, through our website's privacy panel. Disabling certain cookies may affect functionality.

For more details, refer to our Cookie Policy.

Data Security

OBSERVE: lemon-casino-ca.com employs robust security measures to protect your data against unauthorized access, loss, or misuse, adhering to international best practices:

TLS 1.2+ Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
Encryption at Rest and in Transit: Sensitive data is encrypted both during storage and transmission.
Multi-Factor Authentication (MFA): MFA is implemented for internal systems and administrative access.
Access Controls: Strict role-based access controls and user authentication mechanisms.
Regular Security Audits: Independent audits and vulnerability assessments are conducted at least annually.
Staff Training: Mandatory privacy and data security training for all employees.
Incident Response: Comprehensive incident response procedures ensure rapid containment and notification in the event of a data breach.
International Standards: We strive for compliance with ISO/IEC 27001 and SOC 2 Type II standards.

REFLECT: Security measures are regularly reviewed and updated to address evolving cyber threats and regulatory requirements.

Complaints & Contacts

OBSERVE: If you have any concerns regarding your personal data or wish to file a complaint, lemon-casino-ca.com provides multiple contact channels:

Data Protection Officer (DPO): [email protected]
General Inquiries: [email protected]
Postal Address: Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao

Complaint Procedure

Submit your complaint via email or postal mail, clearly describing the nature of your concern and including relevant supporting documentation.
Our DPO will acknowledge receipt within five (5) business days and provide a substantive response within thirty (30) days.
If you are dissatisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada at priv.gc.ca, or to the Curaçao Gaming Authority for issues relating to gaming operations.

REFLECT: All complaints are handled confidentially and in accordance with applicable laws and regulations.

Updates

OBSERVE: lemon-casino-ca.com may update this Privacy Policy to reflect changes in legal requirements, operational practices, or technology.

Notification Procedures: Significant changes will be communicated via:
- Email notifications to registered users;
- Website banners or pop-up alerts;
- Notices in your account dashboard.
Advance Notice: For material changes, we will provide at least thirty (30) days' advance notice before the changes take effect.
User Options: You may object to changes or close your account if you do not agree with revised terms.
Version Control: Last updated: November 6, 2025. All previous versions are archived and available upon request.
Changelog: Any material amendments will be summarized in a changelog accessible from this page.

REFLECT: We encourage users to review this policy regularly to remain informed about our data protection practices.