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Lemon Casino
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lemon-casino, operated exclusively via lemon-casino-ca.com, is committed to providing responsive, transparent, and fully compliant customer support in accordance with Canadian (CA) legal standards and Curaçao licensing obligations. Users may contact our team for assistance, regulatory queries, or to exercise rights under applicable law. All communications are processed in strict compliance with privacy, consumer protection, and responsible gaming requirements.

Available Contact Methods (System 1: Factual Integration)

  • Email Support:
  • Website: lemon-casino-ca.com
  • Live Chat: Accessible 24/7 via the website for immediate assistance.
  • Contact Form: Submit inquiries via the secure online form below. Please provide your name, email, and a brief description of your request.
  • Phone Support: Direct phone support is not currently specified. For urgent inquiries, use live chat or email.

Contact Form (System 1: Procedural Clarity, Accessibility)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

Corporate and Licensing Information (System 2: Legal Clarity & Transparency)

  • Operator: lemon-casino is owned and operated by Orange Entertainment B.V., a legally registered entity (B.V.) in Curaçao.
  • Registered Address & Legal Headquarters: Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao.
  • Company Registration Number: 158249
  • Gaming License: OGL/2025/1111/0488, issued by the Curaçao Gaming Authority (CGA), valid through 2025-12-31. The license authorizes online gaming operations and consumer services to eligible clients in Canada, subject to all applicable laws.
  • Jurisdictional Note: While lemon-casino is licensed and headquartered in Curaçao, all services provided via lemon-casino-ca.com are subject to Canadian law and applicable provincial regulations.

Customer Service Commitments & Response Times (System 2: Legal Obligations & User Rights)

  1. Response Timeframes: All inquiries received via the contact form, email, or live chat will be acknowledged within one business day. lemon-casino aims to resolve most issues within 72 hours, subject to complexity and regulatory requirements.
  2. Availability: Our customer support team is available 24/7 throughout 2025 to ensure timely assistance, including weekends and statutory holidays.
  3. Escalation & Dispute Resolution: Should your inquiry involve a complaint or require escalation, lemon-casino will provide clear instructions regarding next steps. If your issue remains unresolved, you may request contact with our legal or regulatory liaison for further investigation. All CA regulatory protections, including fair treatment and dispute handling, are observed.
  4. Confidentiality & Data Protection: All communications with lemon-casino are processed in compliance with Canadian privacy laws (including PIPEDA where applicable) and Curaçao regulatory standards. Personal data submitted through our contact form or email is used solely for the purpose of addressing your inquiry, and is subject to our Privacy Policy.

Legal Disclaimers & Regulatory Notices (System 2: Protective Clauses for CA)

  • Gambling Age Requirement: Access to lemon-casino via lemon-casino-ca.com is strictly limited to individuals aged 19 years or older, or the legal age of majority in their province or territory of residence, whichever is higher.
  • Responsible Gambling Commitment: lemon-casino is committed to responsible gambling and provides resources, self-exclusion tools, and support for players in Canada. For assistance, please indicate your needs in the contact form, or visit our Responsible Gambling page.
  • Jurisdictional Restrictions: lemon-casino services may be subject to local legal restrictions. It is the user's responsibility to ensure they are in compliance with all applicable laws before participating in online gaming activities.
  • Regulatory Authority (Curaçao Gaming Authority): lemon-casino is licensed and regulated under the laws of Curaçao. Canadian users are additionally protected by Canadian consumer law and local gambling regulations.
  • Disclaimer: All information provided is accurate as of 2025-11-06. lemon-casino reserves the right to modify contact procedures or regulatory notices in accordance with changes in law or licensing requirements.

Regional Compliance Note: All contact protocols, legal disclosures, and customer protection mechanisms are adapted for the Canadian (CA) market and reflect current regulatory requirements for 2025. lemon-casino encourages users to retain a copy of all correspondence for reference and to consult provincial regulators with unresolved concerns.